Support¶
Get help from the Vulnetic team.
Contact¶
| Need | Channel |
|---|---|
| General support | info@vulnetic.ai |
| Deployment and integration | info@vulnetic.ai |
| Security and compliance | vulnetic.ai/security |
Response times vary by issue severity and support plan.
What to include¶
When you email support, include:
- Org ID, timestamps, and affected user(s)
- What you expected vs. what happened
- Steps to reproduce
- Relevant logs and screenshots
Self-serve first¶
| Problem | Doc |
|---|---|
| First setup | Getting Started |
| Shell Server connection | Connect / Troubleshoot |
| Browser session conflict | Browser Session Conflict |
| Common product questions | FAQ |
Next¶
Still blocked after checking the guides above? Email info@vulnetic.ai.